Business Process Management (BPM) is emerging as a necessary discipline in order to ensure that interacting departmental processes support corporate strategies. As a result, more companies are focusing on defining end-to-end processes that enable customers, employees, and vendors to interact in a more efficient manner that delivers desired results. At the end of the day, all businesses exist to serve their customers. As a result, the corporate processes must deliver customer value, which ultimately leads to revenue renewal and generation.
XPM2 Process Design Practitioners are highly skilled in assisting our clients with analyzing, architecting, and implementing processes that optimize business operations. We embrace the notion that BPM is a critical business asset which must be instituted as a core internal capability, and which is sponsored by C-level executives. In order to ensure success, we also seek out opportunities to foster internal employee support, grooming individuals into process evangelist roles.
Our industry expertise includes following the BPM Common Body of Knowledge (CBOK) best practices, as well as applying Six Sigma, Total Quality Management (TQM), and other lean methodologies as required.
Our Approach to BPM
We provide specific emphasis and focus on process modeling, process analysis, process design, process performance management, and process transformation.
- Assess current state processes.
- Facilitate discussion of desired future state.
- Develop gap analysis and plan of action to move from current to future state.
- Create specifications that outline business rules, roles, technology platforms, controls, and exceptions.
- Document work flows, swim lanes, data flow diagrams, and process flows as appropriate.
- Align processes to desired technology.
- Evaluate opportunities to automate workflows and decision points.
Process Performance Measurement
- Establish formal process for monitoring process execution and performance.
- Develop Key Process Performance Indicators (KPPI).
- Recommend ongoing maintenance and continuous refinement and improvement of processes.
- Build process lifecycle plan, addressing planning, design, and implement process governance oversight.
- Address resistance and objections from knowledge workers to adopt process changes.
- Develop internal capabilities to ensure ongoing support of the newly defined processes.
Examples of BPM projects
Our Process Design Practitioners have managed highly complex process redesign efforts across numerous verticals. A small sampling of these projects include:
- Lead-to-cash processes for technology companies.
- Professional Services for Fortune 100 company integrating three new acquisition targets.
- IT Data Center Operations for Fortune 500 company.
- Operational Model for Cable/Broadband provider.
- Hardware and software systems and integration testing models for several technology companies.
- HDI Service Desk Operations for technology companies.
- ITIL Service Management, including Service Desk Operations, Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Delivery Management, Service Level Management, Financial Management, IT Service Continuity Management, Capacity Management, and Availability Management.